RETURN POLICY

 

At Bell & Mae Boutique, we want you to love every purchase. If you are not fully satisfied with your order, we are happy to help within the guidelines below. Please read our return policy carefully before placing an order or making a return. 

Return Eligibility

Eligible items may be returned within 14 days of the delivery date for STORE CREDIT ONLY.

To qualify for a return, items must:

  • Be unworn, unused, and in original condition

  • Have all original tags attached

  • Be free from stains, makeup, deodorant marks, perfume, smoke odors, pet hair, or any signs of wear

  • Not be damaged, altered, or washed

Items that do not meet these requirements may be denied and returned to the customer.

Store Credit Policy

Approved returns will receive STORE CREDIT ONLY. Bell & Mae does NOT issue refunds to the original payment method.

Store credit:

  • Will be issued after the return has been received, inspected and approved

  • May be sent by email in the form of a gift card or credit code

  • Can be used toward any future purchase unless otherwise stated

  • Cannot be exchanged for cash

Final Sale Items

The following items are considered FINAL SALE and cannot be returned, exchanged, or refunded:

  • Jewelry 

  • Accessories

  • Sale items

  • Clearance items

  • Discounted or promotional purchases

  • Seasonal collections or limited-edition collections

  • Personalized or customized items

No exceptions will be made for final sale merchandise.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective item

  • An incorrect item

You must contact us within 3 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Claims submitted after this time frame may not qualify for replacement or store credit.

Normal wear and tear, improper care, accidental damage, or issues occurring after use are NOT considered defects.

Return Process

To begin a return:

  1. Pack item(s) securely in original packing or any polymailer/box

  2. Please include the packing slip that comes in your order or email me at info@bellandmaeboutique.com with your order number saying you have a return coming my way

  3. Each customer will be responsible for their own shipping. We WILL NOT provide a shipping label

  4. Please send your returns to: Bell & Mae Boutique, P.O. Box 245, Roanoke IN, 46783. We appreciate you understanding!

  5. Drop your package off at your designated carrier location

  6. Please understand and allow up to 2 weeks from the date you send it for your return to be processed and for me to reach out to you

Shipping Costs

  • Original shipping charges are non-refundable

  • Customers are responsible for return shipping costs

  • Shipping fees will not be credited toward store credit

We recommend using a shipping service with tracking information.

Exchanges

For an exchange or questions about an exchange email us at shopbellandmae@gmail.com and we would be happy to answer any of your questions!

Lost Or Stolen Packages

Bell & Mae is not responsible for lost or stolen packages in transit. Please contact UPS or USPS with questions. 

Refused Packages

Packages refused at delivery or returned due to an incorrect address may incur additional shipping charges.

Bell & Mae is not responsible for delays caused by carriers, weather, or incorrect customer information entered at checkout.